Until we took the shutters to paint.
Here is how they look with shutters:
Now, I’m no expert, but I’m pretty sure the window isn’t supposed to stick out from the wall that far. I’m also pretty sure that the untreated wood shouldn’t be exposed to the elements and that I shouldn’t be able to slide my finger between the window and the house.
The problem is that until we took the shutters off, we couldn’t see how bad it was. So, I have contacted Pacific Home Products and the owner is coming to look at it. Since they are still in business, I’m pretty sure this can’t be indicative of their usual standards. I really hope they do the right thing and help us find a way to fix this. If they don’t, I don’t know what I’m going to do. The window cost $2500 in 2004 (I still have the paper work). We can’t afford to replace it. I guess I could contact Pella next.
I’m hoping this is just that I fell victim to a bad installer who no longer works there. I am really hoping they take care of this for me. In the mean time, my anxiety level is through the roof.